Privacy policy

For all of us at Raffleplayer, the protection of personal data is of paramount importance. When you entrust your personal data to us, we go to great lengths to ensure that personal data is held securely and used only for the purposes which you have agreed to. In this Privacy Policy we explain the things which we think are important for you to know about the personal data we collect from you, the purposes for which we use the information and how we protect your data. We also mention some of the rights you have in relation to your personal data. Finally, there’s a bit about cookies – what they are and how to get rid of them if you don’t want them. If you have any questions relating to how we handle your personal data, please write or email us at the contact address set out later in this policy.

What personal information we collect

Before you can access any of the services which we make available through our website, we require you to register on the website. On the registration page we ask for your contact details including your title, full name, address, payment details (to allow you to purchase tickets or donate money) and email address. We may also store details of communications between you and us, including any customer feedback.

What we use your personal data for

We only use your personal data for the following purposes:

  • To provide our services (including competitions and donation facilities) to you and to administer user records, including contacting you by email in relation to our website, the services which we offer and/or campaigns offered by participating charities

  • To process transactions between us including the purchase of tickets to our competitions and donations of money to participating charities

  • To arrange for collection and delivery of prizes (whether undertaken by us or by a participating charity)

  • In connection with the advertising and marketing of our business and the services we provide and those provided by participating charities

  • To improve our services

For full details of the data we collect and the purposes for which we process this data, please see our notification to the Information Commissioner’s Office under the registration number listed below.

Who we can disclose your personal data to

We will not disclose your personal information to anyone save for the following exceptions:

  • We may disclose your personal details to registered charities who have agreed with us to participate with the competitions we run on our website

  • We will disclose your personal data to law enforcement agencies or regulatory bodies if we believe that you are involved in any illegal or harmful conduct or if we are required to do so by law or we believe that such action is necessary to (i) comply with the law or with legal process; (ii) protect and defend our rights and property or that of our customers; (iii) prevent fraud; (iv) protect against abuse, misuse or unauthorised use of our website; or (v) protect the personal safety or property of our customers or the public

  • We may disclose your personal details to a third party if the occasion arises where Raffleplayer is acquired or is merged with another company

  • We may employ other companies to provide services for us, including for example, processing of payments and freight which services are necessary in order for us to be able to provide our services to you. These companies have access to the personal information needed to perform their functions and not for any other purposes and are bound by confidentiality agreements not to disclose any information for any other purpose

  • We have implemented Google analytics features based on Display advertising (Google analytics Demographics and Interest Reporting). You can opt out by going to www.google.com/settings/ads. We may use the data provided by Google analytics to develop the site and make your experience of the website better.

If at any time we wish to disclose your personal data in circumstances other than those above, we will always obtain your consent before doing so. We store your personal details on our servers within the European Union and we will not be transferring your data outside the European Union.

Cookies & sessions

What is a cookie or session? A cookie is a text string of information that a website transfers to the cookie file of the browser on your computer's hard disk (or the memory of your mobile device) so that the website can remember who you are. A cookie will typically contain the name of the domain from which the cookie has come, the "lifetime" of the cookie, and a value, usually a randomly generated unique number.


We may use cookies to record information about how you access our website for statistics solely for us and our charities who run a raffle on this site. To the extent that these cookies contain personally identifying data, this will be limited to IP addresses only. You can choose not to accept cookies by setting the preferences on your internet browser. If you do not accept cookies from Raffleplayer, this may impair or prevent some or all of the services which we provide to you.

We may use Google Analytics which is a web analysis service provided by Google. Google utilizes the data collected to track and examine the use of www.raffleplayer.com, to prepare reports on its activities and how our visitors interact with the website. Google data collected: Cookie and Usage Data. Place of processing: USA. Find Google's privacy policy here http://www.google.com/intl/en/policies/privacy/


To find out more about cookies, what they are used for and how to remove them, please visit the Interactive Advertising Bureau Europe’s website at http://www.allaboutcookies.org

The data processor of our website is CFP Lottery and Raffles Ltd (company registration number 02596199). Our registered office is Belmont Place, Belmont Road, Maidenhead, SL6 6TB.

We are also registered with the Office of the Information Commissioner under the registration number Z8972055.

If you have any questions regarding your personal data, please contact us at info@raffleplayer.com.

Your rights in relation to your personal data

You can request to see your personal data which we hold, subject to the payment of a nominal fee to cover the administration required. If you believe that any personal data we hold is incorrect then you can request that we amend the personal data. You can also request that we delete some or all of your personal data which we will do on your request save where we are required by law to keep records.

Our safekeeping of your data

We will periodically evaluate your personal data which we hold to determine whether we should continue to hold it. We have implemented all appropriate technical, organisational and security procedures to protect your personal data from unauthorised access or from accidental loss or corruption. Please note that our storage of your personal data is incidental to our provision of our services to you and does not absolve you of your responsibility to back up your important information.

How to unsubscribe

If you do not wish to receive mailings from us or if you wish to de-register then you can unsubscribe at any time by sending an email to info@raffleplayer.com with the details of your email address and other contact details. We will use these details to remove you from our database. If you wish to see the data stored about you in Raffleplayer, please send an email to the above address and we will send you all of the relevant data.

Revisions to this Privacy Policy

We may change this Privacy Policy from time to time. If we make any material changes we will place a notice on our website and such changes will be posted on this page in order that you are always aware of the information we collect, how we use it and under what circumstances we disclose it.

Your consent

By using this site you consent to our collection and use of your personal data for the purposes set out above.

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