Terms and Conditions

Contact Christmas Raffle Rules

General Rules

  • This Raffle is only open to residents of Great Britain over the age of 18 (this excludes Northern Ireland, Isle of Man, Channel Islands and BFPO addresses according to Gambling Act 2005 regulations).
  • No tickets can be sold to, on behalf of, or for a person under the age of 18 years. Underage gambling is an offence.
  • The cost of each entry is £1. Players may purchase more than one entry, and payment must be in advance.
  • If a ticket is sold unknowingly to, on behalf of, or for a person under the age of 18 they will be exempt from the raffle and will forfeit their prize and the stake will be returned.
  • All proceeds from this raffle will be used for the charitable purposes of Contact.
  • The prizes for the Raffle are 1st Prize £1,000, 2nd Prize £500, 3rd Prize £300, Runner-Up £50 x4. There are no alternatives to any prize.
  • The draw will be conducted by utilising a Random Number Generator that has been tested and approved by an independent, Gambling Commission approved, third party test house in combination with a blind draw in plain sight of staff. The results of the draw are final.
  • Based on the expected number of entries in the draw, the odds of winning a single prize are estimated are 1 in x 2143.
  • We expect to raise £15,000 in ticket sales with an anticipated 14.29% being spent on prize, 31.12% being spent on expenses and 54.59% being returned to the charity to fund our work.
  • Entries must be received by 08 December 2026.
  • Late entries will be treated as donations.
  • The draw will be held on 14 December 2026.
  • Winners will be notified by post, email or telephone no later than two weeks after the draw date. Please keep your ticket number as proof of purchase.
  • A list of winners will also be published on the website within two weeks of the draw date. These will only be in summary, for example Ms Smith from Berkshire.
  • Winners may be asked to take part in Contact PR and promotional activity.
  • If a prize is unclaimed after reasonable efforts have been made by Contact to contact the winner, then Contact will be entitled to dispose of the prize as it thinks fit. The winner has one month after notification to claim the prize.
  • The Contact policies for raffles can be found here. This includes our policy on responsible gambling, underage gambling, protection of customer funds and our complaints procedure.

Fast Entry Draw

  • Entries must be received by 11:59pm on Monday 2 November.
  • There is one M&S Hamper prize in the fast entry draw.
  • Each player is entered into the draw once.
  • The draw will be conducted by utilising a Random Number Generator that has been tested and approved by an independent, Gambling Commission approved, third party test house. The results of the draw are final.
  • Winners will be notified by post, email or telephone no later than two weeks after the draw date.
  • If a prize is unclaimed after reasonable efforts have been made by 14 January 2027 to contact the winner, then Contact will be entitled to use the prize as it thinks fit. The winner has one month after notification to claim the prize.

Online entries

  • To enter the online raffle an entrant must self-certify that they are the required age to play. A confirmation email will be sent to the entrant confirming their numbers in the draw and thanking them for their participation. Random age verification checks are carried out at regular intervals. If an entrant is found to be under the required age their payment will be returned and they will not be entered into the draw.
  • Entries must not be bought on behalf of somebody else.
  • In order to promote responsible gambling, no player can purchase more than 60 chances for the Raffle.
  • Material changes to this raffle are not predicted to happen, but in the event that this occurs you will be notified by email 14 days in advance of any changes.

Customer funds

We are required by our licence to inform customers about what happens to funds which we hold on account for you, and the extent to which funds are protected in the event of insolvency. The Gambling Commission provides further information on our licence conditions detailing what we need to tell customers about their funds.

For online entries, we hold customer funds separate from company funds. This means that steps have been taken to protect customer funds but there is no absolute guarantee that all funds will be repaid. This meets the Gambling Commission's requirements for the segregation of customer funds at the level: medium protection. For more information, please see the customer funds insolvency ratings system.

General Information

Contact is licenced and registered in Great Britain by the Gambling Commission under account number 100370. Responsible person: Mark Davies & Suzy Russell, Contact, Wenlock Studios, 50-52 Wharf Road, London N1 7EU

For more information about the Charity, our raffles and other ways to donate please visit www.contact.org.uk or contact our dedicated supporter services team by calling 020 7608 8786

General enquiries regarding the raffle should be addressed to info@raffleplayer.com

If you would like more information about raffles and lotteries please go to www.gamblingcommission.gov.uk

If you or a family member feel that you are experiencing problems with gambling, you can seek advice and support from GambleAware on 0808 8020 133 or via their website gambleaware.org

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