Terms and Conditions

Thames Hospice Spring Raffle 2024 Rules

General Rules

This Raffle is only open to residents of Great Britain over the age of 18 (this excludes Northern Ireland, Isle of Man, Channel Islands and BFPO addresses according to Gambling Act 2005 regulations). Tickets must not be sold to any person under the age of 18. Any entrants found to be under 18 will forfeit their right to prizes.
The cost of each ticket is £1. You may purchase up to 100 entries per draw and all entries must be paid for prior to the draw date publicised. Any late entries will be taken as donations.
All Monies raised by our raffles will be used to support the work of Thames Hospice.
The prizes available to win in our raffles are as published on paper entry tickets and on our online raffle page. Prizes are not transferable or exchangeable for alternatives.
The closing and draw date will be as publicised by the promoter prior to the raffle. Thames Hospice will run raffles as and when they are publicised throughout the year, each raffle being a one-off event.
Tickets must not be sold to or by people in the street.
Any staff of Thames Hospice directly involved in the raffle may not purchase tickets. Any staff of companies or agencies involved in the running of the Thames Hospice raffle are prohibited from entering.
Cash prizes are not transferable.
Thames Hospice is licensed and regulated in Great Britain by the Gambling Commission under account number 25869.
All response handling activities are being externally managed on behalf of Thames Hospice by CFP Lottery and Raffles Ltd.
Payments made to participate in the Raffle may not be made by credit card or Charity Voucher. Cheque, debit card or cash are accepted forms of payment
The Promoter accepts no responsibility for raffle tickets which are lost, damaged, illegible or from which the prize winner cannot be identified. Payments made by Charity Voucher will be treated as donations.
A combination of a random number generator and random selection of paper tickets is used to select raffle prize winners.
Prizes will be allocated in order of the tickets being drawn from the first prize down to the last one.
The result of the raffle draw is final. No correspondence will be entered into.
Please keep the ticket or allocated number as proof of purchase.
Where the Promoter is unable to contact a prize winner so that a prize remains unclaimed for six months following the Promoter's first attempt to notify the prize winner, the Promoter may apply the prize as it sees fit, including re-offering the prize in future raffles.
All winners are required to provide proof of age upon request.
Failure to comply with any of these rules may result in the disqualification of the entry. The Promoter reserves the right to disqualify any entry at their absolute discretion.
Refunds are at the discretion of Thames Hospice.
The Promoter’s decision in all matters relating to the Thames Hospice raffle is final.
Thames Hospice abides by its prize-led fundraising policies as published which can be found here this includes a complaints policy for dealing with any dispute.
Responsible Person: Tracey Talbot; Promoter: Thames Hospice, Windsor Road, Maidenhead SL6 2DN
The Licensee is committed to operating the Raffle in a socially responsible way. If you or a family member feel that you are experiencing problems with gambling, you can seek advice and support from GambleAware via their website at www.begambleaware.org (link is external) or from the National Gambling Helpline on 0808 8020 133. You can also choose to self-exclude from the Thames Hospice Raffles and Lottery if you’re experiencing problems with gambling by following the guide in our policies here www.thameshospice.org.uk/raffle
Based upon our Spring Raffle we predict the average chance of winning a prize for a single ticket is approximately 1 in 3,217.
Of the £28,953 in ticket sales in our Spring Raffle 2023, just 20% went on expenses, 12% on prizes, leaving 68% for our charitable work. This statement covers ticket sales only, any donations will provide additional funds to support our work. An additional £7,784 was donated alongside raffle ticket sales.
To enter the online raffle an entrant must self-certify that they are the required age to play. A confirmation email will be sent to the entrant confirming their numbers in the draw and thanking them for their participation. Random age verification checks are carried out at regular intervals. If an entrant is found to be under the required age their payment will be returned and they will not be entered into the draw.
Entries must not be bought on behalf of somebody else.
Material changes to this raffle are not predicted to happen, but in the event that this occurs you will be notified by email 14 days in advance of any changes.
If a prize is unclaimed after reasonable efforts have been made by Thames Hospice to contact the winner, then Thames Hospice will be entitled to dispose of the prize as it thinks fit. The winner has one month after notification to claim the prize
The Thames Hospice policies for raffles can be found here. This includes our policy on responsible gambling, underage gambling, protection of customer funds and our complaints procedure

Online entries

To enter the online raffle an entrant must self-certify that they are the required age to play. A confirmation email will be sent to the entrant confirming their numbers in the draw and thanking them for their participation. Random age verification checks are carried out at regular intervals. If an entrant is found to be under the required age their payment will be returned and they will not be entered into the draw
Entries must not be bought on behalf of somebody else
In order to promote responsible gambling, it is recommended that no more than 100 chances are to be purchased per person for the Raffle
Material changes to this raffle are not predicted to happen, but in the event that this occurs you will be notified by email 14 days in advance of any changes

General Information

Thames Hospice is licensed and regulated in Great Britain by the Gambling Commission under account number 25869. Responsible person: Tracey Talbot, Thames Hospice, Windsor Road, Maidenhead, SL6 2DN

If you would like more information about raffles and lotteries please go to www.gamblingcommission.gov.uk

If you or a family member feel that you are experiencing problems with gambling, you can seek advice and support from GambleAware on 0808 8020 133 or via their website begambleware.org